Last edited by Shaktizil
Tuesday, May 19, 2020 | History

2 edition of Antecedents and consequences of customer value found in the catalog.

Antecedents and consequences of customer value

Douglas B. Grisaffe

Antecedents and consequences of customer value

testing an expanded framework

by Douglas B. Grisaffe

  • 114 Want to read
  • 28 Currently reading

Published by Marketing Science Institute in Cambridge, Mass .
Written in English

    Subjects:
  • Consumer satisfaction,
  • Consumers -- Attitudes,
  • Customer services,
  • Quality of products,
  • Marketing

  • Edition Notes

    StatementDouglas B. Grisaffe, Anand Kumar
    SeriesReport -- no. 98-107, Report (Marketing Science Institute) -- no. 98-107
    ContributionsKumar, Anand, 1961-
    The Physical Object
    Pagination42 p. ;
    Number of Pages42
    ID Numbers
    Open LibraryOL15229209M

    In addressing these two fundamental questions, we focus on the construct of consumer value, a construct often regarded as pivotal in determining customer satisfaction and loyalty. In this article, we propose and test a model of the antecedents and consequences of change in consumer by:   This book is also a comprehensive reference critically analyzing the current state of customer value creation behavior. It covers theoretical foundations, measurement, antecedents and consequences of customer value creation behavior, in addition to Cited by: 3.

      Health care service encounters provide many opportunities to examine customer loyalty. In this study, customer loyalty is examined from the perspective of individual situation or “need context” and the customer’s perception of his or her personal encounters with the service study differs from much of the past research in that the authors hypothesize that perceived value Cited by: Relationship Marketing in Consumer Markets: Antecedents and Consequences. By Jagdish Sheth Octo April 22nd, Any relationship that attempts to develop customer value through partnering activities is, therefore, likely to create a greater bonding between consumers and marketers (their products, symbols, processes, stores, and.

      Perceived customer value E‐retailer reputation Purchase intention Perceived risk: Empirical/ Deductive: Empirical, deductive. Survey questionnaire of 99 usable responses of a student sample using a five‐point Likert scale. Multiple regression analysis used. Provides testing of the model of the antecedents of customer by: Service sweethearting: Its antecedents and customer consequences Its antecedents and customer consequences Author / Creator: Brady, Customer and financial metrics to shareholder value: The leverage effect in customer-based valuation. Schulze, Christian / Skiera, Bernd / Wiesel, Thorsten.


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Antecedents and consequences of customer value by Douglas B. Grisaffe Download PDF EPUB FB2

Briefly, the model suggests that the perceived overall quality and value of the purchase experience, and customer expectations are the three direct antecedents of customer satisfaction, with customer loyalty (i.e., repurchase intention) as its immediate consequence (Fornell et al.

).Cited by: 8. Customer satisfaction refers to the customer's overall evaluation of the product or service after he/she purchases it (Choi et al., ).

Customer satisfaction is the consequence of the customer's experiences during the buying process (Kotler, a, Kotler, b) and plays a crucial role in directly affecting customers' future by: Antecedents and consequences of customer engagement in online brand communities Article (PDF Available) in Journal of Marketing Analytics 2(2) June with 4, Reads How we measure 'reads'.

Get this from a library. Antecedents and consequences of customer value: testing an expanded framework. [Douglas B Grisaffe; Anand Kumar]. Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective Article (PDF Available) in British Journal of Management 20(2) - June with 3, Reads.

As a result, the components of customer engagement include both the direct and the indirect contributions of CE. Based on the theoretical support, our proposed framework elaborates on the components of CE as well as the antecedents (satisfaction and emotion) and consequences (tangible and intangible outcomes) of by:   The purpose of this study is to analyse the antecedent (Consumer Involvement) and the consequences (Brand Connection and Brand Usage Intent [BUI]) of the three dimensions of Consumer Brand Engagement (CBE) (Cognitive Processing, Affection and Activation) in luxury brand engagement on Facebook.,Data were collected through an online questionnaire completed by fans/followers of Cited by: 2.

Keywords: Customer, experience, conceptual model, practitioners, antecedents, consequences. Introduction Customer Experience Management (CEM) involves managing a customer‟s experience with a product or service strategically.

The focus of Customer Relationship Management (CRM) is recording ofFile Size: KB. This research investigates the antecedents and consequences of customer satisfaction.

We develop a model to link explicitly the antecedents and consequences of satisfaction in a utility-oriented framework. We estimate and test the model against alternative hypotheses from the satisfaction by: The antecedents, consequences, as well as moderators of the growth of customer-centric marketing were explicated.

Marketing problems can be traced to overmarketing to certain segments (e.g., advertising, coupons, constant sales, too much reliance on internal sales forces, overbuilt distribution systems), and undermarketing or mismarketing to.

This study aims to examine the antecedents of perceived value in the Airbnb context using the variables of perceived benefits (i.e. monetary saving, hedonic benefit, novelty and social interaction) and perceived risks (i.e. performance, physical, psychological and time).,The study population was Airbnb users in South Korea.

This study applied a survey research method using a by: 7. Customer loyalty in e-commerce: an exploration of its antecedents and consequences Srini S. Srinivasana,*, Rolph Andersona, Kishore Ponnavolub aDrexel University, Philadelphia, PAUSA bMcKinsey & Company, Abstract This paper investigates the antecedents and consequences of customer loyalty in an online business-to-consumer (B2C) context.

Abstract. In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-specific AI applications. Because of the breadth and extent of AI applications, we limit our focus to service encounters—which are times when customers interact directly on the frontline with a service company or by: 2.

Customer-brand engagement is emerging as an influential area of modern marketing. Yet, the domain is at an early stage of development, reliant on conceptual reasoning.

The purpose of this article is to provide clarity in the domain and to develop an integrated customer-brand engagement model. Customer-brand engagement is conceptualised and empirically supported as a psychological Cited by: "This book is a gem.

The chapters are of an extremely high quality, and Martin and Hewstone have done a wonderful job of ensuring that this is not just a collection of high-quality papers on current advances, but a coherent, integrated, and highly compelling treatise on the state of the : Hardcover.

The Antecedents and Consequence of Customer Relationship Management Performance: A Preliminary for Structural Equation Modeling: /jcrmm Nowadays, customer relationship management is an important marketing strategy to retain the customer.

Many literatures proved that by maintaining a goodAuthor: Samsudin Wahab. Consumer Switching Costs: A Typology, Antecedents, and Consequences Thomas A. Burnham, Judy K. Frels, and Vijay Mahajan Journal of the Academy of Cited by: Minority Influence and Innovation: Antecedents, Processes and Consequences - Kindle edition by Martin, Robin, Hewstone, Miles.

Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Minority Influence and Innovation: Antecedents, Processes and : $   Travelers’ Well-Being Perceptions.

A duty free shop is an experiential service setting where travelers shop for a wide range of products, interacting with employees at different stores, and purchase various products or services in the environment of modern and luxurious interiors, famous brands, and fashionable trends [48,54].Duty free shops are no longer limited to the airport where.

"This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies.

Antecedents and Consequences of the Risk Taking Behavior of Mobile Commerce Adoption in Lebanon: /ch This study was conducted to explore the attitude towards adopting m-commerce in Lebanon. The sample of respondents were asked twenty Likert’s type questionsCited by: 2.Supply Chain Management is an important and timely resource for students, managers, and others who need to better understand, manage and communicate about supply chain management.

Search Images/5(2).SERVICE QUALITY AND CUSTOMER SATISFACTION: ANTECEDENTS OF CUSTOMER’S RE-PATRONAGE INTENTIONS YAP SHEAU FEN a KEW MEI LIAN KDU College ABSTRACT This study was designed to examine the relationship between service quality, customer satisfaction and customer’s re-patronage intentions in the context of the restaurant industry.